faq

Good questions.

Booking

How far in advance can I book?: Up to 90 days out. Same-day sessions are possible when a room is open — just check the booking page.
How do I reschedule?: Click the reschedule link in your confirmation email any time up to 48 hours before your session. After 48 hours, email us and we'll do our best.
What's your cancellation policy?: Cancel at least 48 hours before your session for a full refund. Inside 48 hours the deposit is non-refundable; we'll credit it toward a future booking.
Do you require a deposit?: Your full session rate is charged at the time of booking. That locks the room — nobody else can grab it while you're deciding.

Is an engineer included?: Yes, always. Every session has an in-house engineer who knows both rooms and all the gear. No extra charge.
Can I bring my own engineer?: Email us first and we'll work it out. Our engineer will still be on-site to help with the room.
What about my stems / files?: We hand off session files on a thumb drive or via a WeTransfer link at the end of your session. Multitracks included.
Can I eat/drink in the studio?: Water and covered drinks, yes. Food in the lounge, yes. Sticky fingers on the gear, please no.

Where do I park?: Street parking on 4th and Broadway. Metered until 6 pm; free overnight. There's a public lot one block east.
Is the studio accessible?: The building has an elevator to Suite 219. Please let us know in advance if you have any access needs and we'll make it work.
Do you allow smoking?: Outdoors only, please — there's a bench out front. No smoking of any kind inside the studio.
Hours?: We're open 9 am to 2 am every day of the week.